Refund & Return Policy

At CHANGAS LTD, we are committed to providing premium quality sports apparel and equipment. All products undergo a rigorous quality check before dispatch. To ensure fairness and product integrity, we follow a strict On-Spot Return Policy.

1. On-Spot Return Policy (Mandatory)

We operate a “Check and Accept” model.

  • Inspect Upon Delivery: Customers must open and inspect the package immediately in the presence of the delivery personnel.

  • Report Issues Instantly: If you find any defect, damage, or incorrect item, you must return it to the delivery personnel on the spot.

  • Final Acceptance: Once the delivery personnel leaves, the order is considered accepted. No returns, refunds, or exchanges will be entertained after this point.

2. Eligibility for Return

A return will only be processed if all the following conditions are met:

  • The issue is identified in front of the delivery person.

  • The item is unused, unworn, and in its original condition with tags attached.

  • The item is returned immediately to the delivery personnel.

3. Non-Returnable Items

We do not accept returns in the following scenarios:

  • Any claim raised after the delivery personnel has left your premises.

  • Items that have been used, worn, washed, or altered.

  • Change of mind after the delivery has been accepted.

4. Refund Processing

If an on-spot return is verified and accepted:

  • Replacement: We will prioritize shipping a replacement for defective items.

  • Refund: If a replacement is unavailable, a full refund will be issued to your original payment method within 7–10 business days.

Need Help?
For any issues during delivery, please contact us immediately:
Email us at [email protected]

Shipping Policy

1. Order Processing

  • Processing Time: All orders are processed within 1 business day (excluding weekends and public holidays).

  • Confirmation: You will receive a confirmation email/SMS once your order has been dispatched.

2. Shipping Areas

  • Domestic Only: We currently ship exclusively within Bangladesh.

  • International: International shipping is not available at this time.

3. Estimated Delivery Times

  • Standard Shipping: 2–3 business days.

  • Express Shipping: 1–2 business days.

  • Note: Timelines may vary based on courier performance and external conditions (e.g., weather).

4. Delivery Inspection Requirement

As per our Refund Policy, you are required to inspect your package upon arrival. Please ensure you are available at the shipping address to check the product in front of the delivery agent.

5. Delivery Delays

While we strive for punctuality, delays caused by third-party logistics partners or unforeseen circumstances are beyond our control. We appreciate your patience in such instances.

Shipping Inquiries:
Email us at [email protected]