Privacy Policy

CHANGAS LTD is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website or purchase our products.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information to process orders and improve your experience:

Personal Information:

  • Full name, phone number, and email address

  • Shipping and billing address

  • Order history and transaction details

Technical Information:

  • IP address, browser type, and device information

  • Cookies and website usage data (pages visited, time spent, referral sources)

2. How We Use Your Information

Your data is used exclusively for the following purposes:

  • Order Processing: To confirm, pack, and deliver your orders

  • Customer Support: To respond to inquiries, complaints, or service requests

  • Communication: To send order confirmations, shipping updates, and delivery notifications

  • Service Improvement: To analyze website performance and enhance user experience

  • Legal Compliance: To comply with applicable laws and regulations in Bangladesh

We do not use your data for marketing purposes unless you explicitly opt-in.

3. Payment Information

Secure Processing:

  • All payments are processed through trusted third-party payment gateways (e.g., bKash, Nagad, SSL Commerz, or card processors).

  • CHANGAS LTD does not store, access, or process full credit/debit card details or CVV numbers.

Payment data is encrypted and handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) compliance by our payment partners.

4. Data Sharing and Disclosure

We may share limited personal information with trusted third parties only for the following purposes:

Service Providers:

  • Delivery Partners: Name, phone number, and shipping address for order fulfillment

  • Payment Processors: Transaction details for payment verification

Legal Requirements:

  • We may disclose information if required by law, court order, or government authority.

What We Never Do:

  • We do not sell, rent, or trade your personal data to third parties for marketing or advertising.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences and settings

  • Analyze traffic and user behavior

  • Improve website functionality

Managing Cookies:
You can disable cookies through your browser settings. However, this may affect your ability to use certain features of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encrypted data transmission (SSL/TLS)

  • Secure servers and access controls

  • Regular security audits

Important Notice:
While we take reasonable precautions, no online system is 100% secure. We cannot guarantee absolute protection against unauthorized access or data breaches.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders and provide customer support

  • Comply with legal, tax, and accounting obligations (typically 3–5 years as per Bangladesh tax laws)

After this period, data is securely deleted or anonymized.

8. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request updates or corrections to inaccurate information

  • Deletion: Request deletion of your data (subject to legal retention requirements)

  • Opt-Out: Unsubscribe from promotional emails (if applicable)

To exercise your rights, contact us at:
📧 Email: [email protected]

We will respond to your request within 14 business days.

9. Third-Party Links

Our website may contain links to external websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies independently.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this policy regularly.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: [email protected]
🏢 Business Address: [To be updated upon registration completion]